ALP Dispute Settlement Hub’s full case management service provides parties with the independence, credibility, and professionalism required for the effective resolution of disputes. Our highly respected “light-touch” approach offers a fast, flexible, and cost-effective pathway for the appointment of mediators, arbitrators, experts, and other ADR neutrals, as well as the complete administration of the relevant dispute resolution process.
ALP Dispute Settlement Hub draws on deep institutional expertise and professional independence to support the resolution of disputes across a wide range of sectors. Parties can rely on the Hub to appoint impartial, highly skilled, and experienced practitioners who are well suited to the nature, complexity, and subject matter of each dispute.
The ALP Dispute Settlement Hub maintains a distinguished panel of senior ADR professionals drawn from diverse practice areas. Where a dispute requires specialised expertise beyond the Hub’s standing panel, we will identify and appoint the most appropriate neutral off-panel to meet the parties’ needs.
Wherever parties are located, we can appoint a local ADR practitioner or one willing to travel. Our neutrals are also well equipped to conduct proceedings online or through hybrid formats where appropriate.
For a detailed overview of the steps undertaken in accordance with the ALP Dispute Settlement Hub Guidelines and Rules, parties may download the relevant fact sheets on this website.
The ALP Dispute Settlement Hub has developed comprehensive Guidelines and Rules that provide the framework governing each dispute resolution process. These Guidelines and Rules also set out the applicable terms and conditions under which the process will be conducted. Parties may agree to the application of the ALP Guidelines or Rules within their contract or after a dispute has arisen.
The relevant Guidelines and Rules for each ADR process are available as free downloads, providing full details of procedural requirements and expectations.
The ALP Conflict Resolution Hub Mediation Service provides the most advanced global rules
intended to assist parties and mediators to take maximum advantage of the flexible
procedures available in mediation for the resolution of disputes quickly and economically.
The Mediation Service guides parties that opt for Dispute Management Clauses in their
project contracts wherein the parties to the contract can jointly appoint a mediator to work
together, in a more collaborative and mutually beneficial environment and oversee that their
contracts proceed smoothly.
The ALP Conflict Resolution Hub Arbitration Service is based on the most efficient
Arbitration Rules which help the parties and arbitrator to use the best available global
practice for the resolution of domestic and international disputes quickly and economically by way of administered arbitration on global standards.
Additionally, the Arbitration Service provides for the appointment of emergency arbitrators,
which allows the parties in need of emergency interim reliefs to make such applications even
before the constitution of the regular arbitral tribunal.
The ALP Conflict Resolution Hub Conciliation Service provides an impartial, fast and
effective conciliation operating to a uniformly high standard in both the public and private
sector.
Participation in the Conciliation Service processes is voluntary, and so are the outcomes.Solutions are reached only by consensus whether by negotiation and agreements facilitated between the parties themselves or by the parties agreeing to settlement terms proposed by the Hub Conciliation Officer who treats as confidential all information received during the course of conciliation and the service is informal and non-legalistic in practice.
The ALP Conflict Resolution Hub Ombudsman Service is a confidential, impartial and
informal service that facilitates the resolution of disputes. A Hub Ombudsman helps parties
analyze problems and assists in identifying options and can, only if requested, become
involved in trying to resolve issues.
What’s more, the Hub Ombudsman Service alert managements to systemic trends and
issues and makes recommendations for necessary changes in their fields.