The Conflict Capability Masterclass by the ALP Dispute Settlement Hub is an intensive skills-based training designed to build personal and institutional capacity in conflict management, communication, and resolution.
This flagship programme empowers participants to recognize, manage, and resolve conflicts before they escalate, enhancing organizational harmony, decision-making, and leadership effectiveness. Drawing on global ADR principles and practical African contexts, the Masterclass promotes a proactive culture of dialogue, collaboration, and respect in managing differences.
By the end of the programme, participants will be able to:
Identify the root causes and patterns of conflict within organizational and interpersonal settings.
Apply frameworks for early intervention, de-escalation, and problem-solving.
Enhance communication, emotional intelligence, and listening skills for effective engagement.
Develop strategies for negotiation, consensus-building, and mediation.
Manage conflict arising from cultural diversity, team dynamics, and leadership challenges.
Foster a constructive conflict culture within their organizations or teams.
Integrate conflict management into governance, HR, and institutional policies.
The ALP Conflict Resolution Hub Mediation Service provides the most advanced global rules
intended to assist parties and mediators to take maximum advantage of the flexible
procedures available in mediation for the resolution of disputes quickly and economically.
The Mediation Service guides parties that opt for Dispute Management Clauses in their
project contracts wherein the parties to the contract can jointly appoint a mediator to work
together, in a more collaborative and mutually beneficial environment and oversee that their
contracts proceed smoothly.
The ALP Conflict Resolution Hub Arbitration Service is based on the most efficient
Arbitration Rules which help the parties and arbitrator to use the best available global
practice for the resolution of domestic and international disputes quickly and economically by way of administered arbitration on global standards.
Additionally, the Arbitration Service provides for the appointment of emergency arbitrators,
which allows the parties in need of emergency interim reliefs to make such applications even
before the constitution of the regular arbitral tribunal.
The ALP Conflict Resolution Hub Conciliation Service provides an impartial, fast and
effective conciliation operating to a uniformly high standard in both the public and private
sector.
Participation in the Conciliation Service processes is voluntary, and so are the outcomes.Solutions are reached only by consensus whether by negotiation and agreements facilitated between the parties themselves or by the parties agreeing to settlement terms proposed by the Hub Conciliation Officer who treats as confidential all information received during the course of conciliation and the service is informal and non-legalistic in practice.
The ALP Conflict Resolution Hub Ombudsman Service is a confidential, impartial and
informal service that facilitates the resolution of disputes. A Hub Ombudsman helps parties
analyze problems and assists in identifying options and can, only if requested, become
involved in trying to resolve issues.
What’s more, the Hub Ombudsman Service alert managements to systemic trends and
issues and makes recommendations for necessary changes in their fields.